Reimbursement policy
Sales policy The user must make the purchase through the website filling in the form for this purpose on the corresponding registration page. The full payment of the hosting service is necessary to make the purchase. Payments can be made using our virtual TPV using debit/credit cards, or by banking/bank transfer in the/s indicated/s indicated for this purpose. In some services the payment of the hosting is planned through bank transfer, which is expressly indicated in the hosting and services in which it is planned. In this case, the registration must be done by sending an email to Systemdigitallllc@innovatechllc.xyz indicating the data of the interested party and the service data. Once you have received the confirmation of the reception of your application by the Factory of Creative Industries, the user must make the payment and send via email to Systemdigitallllc@innovatechllc.xyz the proof of the same. Online services will be carried out through our platform. The user will not be formally registered until the registration and payment of the service have made. Once this is done, your registration will be confirmed. Terms of use of the online services store.
Last update: [09/23/2024]
Welcome to our online courses. These terms of use regulate the access and use of our courses platform and the digital products we offer. By using our platform, you agree to comply with these terms and policies. If you have any questions, we recommend you contact our support team before proceeding with any purchase.
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1. Logistics Management Policy
Once the payment of a service has been confirmed through Stripe, we will provide access to it within a maximum period of 24 hours. The whole process is automatic, and you will receive a confirmation email with the details to access the content of the course. It is the customer’s responsibility to ensure that it has the necessary technical resources to complete the service, such as a stable Internet connection and compatible devices. If you find technical difficulties, our support team will be available to help you.
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2. Refund policy
You can request a refund if you face difficulties that prevent you from completing the service. To start the refund process, you must explain in detail the experienced problems. The cases in which a reimbursement will be applied include: – Technical failures that prevent access to the service. – Important deviations between the description of the service and the content provided. – Proven technological incompatibility with customer systems. Refund requests will be evaluated individually, and if approved, they will be processed within 7 to 10 business days using the same payment method used for purchase.
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3. Delivery policy
Access to the service that is digital and will be granted immediately after payment confirmation. You will have 10 days from the delivery date to verify the proper functioning of the service and make sure you meet your expectations. During this period, you can request a return if you experience technical or content problems. After 10 days, requests for return or reimbursement will not be accepted, except in exceptional situations that justify the impediment of access or use of the course during that period.
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4. Return policy
If you want to return a service, you must provide a clear and reasoned explanation of the reason for the return. In addition, you must detail any technical or other inconvenience that has prevented you from starting or completing the service. Returns will be subject to review by our team, and if approved, we will proceed with the reimbursement or an alternative solution. The return process must be initiated within 10 days of the delivery of the service.
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5. Cancellation Policy
You can cancel the purchase of a service within the first 8 days from the date of purchase. To proceed with cancellation, it is necessary to justify the reason why you want to cancel the service. Once the application is received, it will be reviewed and if approved, the corresponding refund will be processed within 7 to 10 business days.
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6. MODIFICATION AND SEPARABILITY
We reserve the right to modify these terms of use and policies at any time, with a prospective effect. Any change will be notified on our website or by email. We recommend you periodically review these terms to be informed of any update.
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7. Dispute resolution
In the event that some conflict related to the purchase or use of our courses arises, both parties undertake to solve the dispute in a friendly way. If an agreement is not reached, the parties may opt for an arbitration or mediation process as established in the applicable legislation.
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8. Contact
If you have any questions or concern about these terms of use, you can contact us through the following channels: – Email: Systemdigitalllc@innovatechllc.xyz – Telephone: +01 3075004987 – Address: 7345 W Sand Lake Road Ste 210 Office 6235 City Orlando U.S. or U.S. United States Florida State Postal Code 32819.
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These policies have been specifically prepared for our online courses. We reserve the right to modify them to adjust them to the needs of our company or to meet changes in applicable legislation.
